Get Support

When your issue is complex, time-sensitive, or requires specialized review, our experts are here to help. Select the best path for your problem below.

Critical & Urgent Issues

These issues require immediate attention. Please use the direct escalation channels provided.

Suspicious Transaction

Call our 24/7 Security Hotline right away.

Settlement Delay

Please use the form below and select “Settlement Delay.” Your ticket will be instantly prioritized and routed to our Operations Team.

  • Include: Transaction ID, expected settlement date, and amount.

KYC Issue (Onboarding/Verification)

Use the form below and select “KYC Issue.” A compliance expert will review your specific case and outstanding documentation needed.

Feature Request

Use the form below and select “Feature Request.” This will be sent directly to our Product Team for review and roadmap consideration.

Submit Your Request

Use this form for any general question that wasn't answered in the FAQ or addressed by a specific tool in the Self-Service Portal.

11, Adebisi Close off Ogunlana Drive, Surulere Lagos, Nigeria