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Get Support
When your issue is complex, time-sensitive, or requires specialized review, our experts are here to help. Select the best path for your problem below.
Critical & Urgent Issues
These issues require immediate attention. Please use the direct escalation channels provided.
Suspicious Transaction
Call our 24/7 Security Hotline right away.
Settlement Delay
Please use the form below and select “Settlement Delay.” Your ticket will be instantly prioritized and routed to our Operations Team.
- Include: Transaction ID, expected settlement date, and amount.
KYC Issue (Onboarding/Verification)
Use the form below and select “KYC Issue.” A compliance expert will review your specific case and outstanding documentation needed.
Feature Request
Use the form below and select “Feature Request.” This will be sent directly to our Product Team for review and roadmap consideration.
Submit Your Request
Use this form for any general question that wasn't answered in the FAQ or addressed by a specific tool in the Self-Service Portal.